Experience and satisfaction with institutionalised medical check-up: case study of the staff of the College of Medicine, University of Ibadan, Nigeria

Abstract

Background: Institutionalised Medical Check-up (IMC) is to ensure optimal health. While the efforts are in the right direction, the uneven demand and perceptions of poor health service delivery that plague the general public may influence the uptake of this service. The study investigated the experience and satisfaction of the staff of College of Medicine, University of Ibadan with IMC. Method: Self-developed validated semi-structured questionnaire was administered on a cross-section of 301 staff of College of Medicine, University of Ibadan. Result: Respondents' age was 43.9±15.7 years, 36.5% were from the service departments, 32% were senior non-teaching staff and only 11% teaching staff. Majority (69.4%) participated to know their health status while 38.9 % did it to satisfy the establishment. Majority (89.7%) completed the IMC, 84% collected all their results and 67.7% returned for feedback. Overall, 40.9% of respondents were satisfied with the medical check-up; 70% of these were least satisfied by time spent, while provider client interaction had the highest satisfied respondents (88.0%). Majority (88.4%) of respondents recommended that the IMC should continue. Educational level of respondents was significantly inversely associated with level of satisfaction (p=0.0222), with secondary education and below (65%) showing higher level of satisfaction. Conclusion: Client satisfaction among staff in relation with the University of Ibadan medical checkup was low. Respondents with higher education were less satisfied with the service. Incorporation of effective communication and continuous health education into standard of healthcare and health system review could increase participation and effectiveness of Institutionalised Medical Check-up.